For Subsidized Child Care Providers
Q: When there are two parents residing in the home, do both parents need to be listed on the referral?
Q: Are all CalWORKS clients eligible for child care?
Q: Are guardians eligible for child care?
A: Non-needy guardians are not eligible. Adult must be receiving cash aid for themselves or be a former recipient within their 24 months of being off of cash aid.
Q: What if CalWORKs client is off of cash aid, are they still eligible for child care?
A: Yes, but they must be within 24 months of going off of cash aid.
Q: When can “back pay” be authorized? How far back can I go?
A: If client is still on cash aid, and back pay must be within 30 days. Any further back must be approved by a supervisor.
Q: Who is eligible to be a provider?
A: Not everyone can be approved to be a provider. They must attend an exempt-provider orientation and may have to pass Trustline depending on their relationship to the child.
Q: When will my check be mailed out?
A: If you turn your timesheet in by the fifth of the month, your check should be mailed out on the 17th. Problems with the timesheet, such as missing signatures or incorrect hours of care, may cause the check to be delayed. We do our best to make sure checks are mailed out on time, but we are dependant on funding sources that are tied to the state budget. Timesheets that are turned in after the fifth will be paid at the end of the month.
Q: What do I do if my phone call is not returned?
A: Please ask to speak to a supervisor who will make sure your call is returned.
Q: Who do I contact if I do not receive a timesheet for the next month?
A: You should receive your timesheets for the next month before the first. If you do not receive one, contact your caseworker.
Q: If a client comes to me with a child care referral from H.S.A., should I allow them to begin care with me?
A: It is your choice to allow the client to begin care, but keep in mind that FRRC may not be able to reimburse you since we did not authorize the care. There are many eligibility questions that could prevent the client from receiving our services, even if they have a referral. The best choice is to verify that the client is receiving our services before allowing them to use your care. You can always call to verify that a parent has been signed up with our program and authorized for care.
Q: Why do I get voicemail when I try to call my worker?
A: FRRC caseworkers are busy meeting with clients and providers and may be away from their desk. They also may be on another phone line speaking to a client. If you reach voicemail, leave your full name, number, and clearly state why you are calling. We will call you back as soon as possible. If you do not receive a call back, please call and ask for a supervisor or manager. Our goal is to provide excellent customer service to all of our clients. We want to know if you are having trouble reaching a caseworker.
Q: What if I don’t know my caseworker's name?
A: Anyone at FRRC can give you this information.
Q: Why do I have to report changes to my worker?
A: Changes in your family size, employment, hours of care needed or change in provider may impact your eligibility. You are required to notify FRRC within 5 days of the changes. You can leave a detailed voice message with us; be sure to include a phone number where you can be reached.
Q: Is my worker the only person who can help me with my case?
A: It is preferable for you to speak with your caseworker directly, but anyone in the subsidized department can take down the information and answer any questions you may have.